1. Agreement and accounts
1.1 Acceptance. These Terms of Service (“Terms”) are a contract between Rewild Tech LLC, doing business as Outpost OS (“Outpost OS,” “we,” “us”), and the organization that creates an Outpost OS account (“Operator,” “you”). An Operator may run one or more companies (brands) under its account and is responsible for all of them. You accept these Terms, our Privacy Policy, and the fee schedule in your Platform Agreement by checking the acceptance box at signup or by using the Services. If you accept on behalf of an organization, you confirm you have authority to bind it.
1.2 Definitions.
- Services: Outpost OS booking, calendar, quotes, manifests, guide assignments, check-in, waivers, gift cards, payments, text messaging, reporting, and related software, websites, and support.
- Platform Agreement: the fees and other commercial terms agreed between you and Outpost OS, which you can view on your account’s Billing page.
- Guest: anyone who books, pays for, or participates in an Operator’s activity through the Services.
- Activity: any trip, tour, rental, lesson, or experience an Operator offers.
- Operator Data: data you or your Guests submit to the Services, including Guest data.
- Authorized Users: your employees, guides, and contractors you allow to use your account.
1.3 Eligibility. You must be a business, and individuals using an account must be at least 18. The Services are for business use only.
1.4 Account security. You are responsible for all activity under your account and for your Authorized Users. Keep credentials confidential, assign roles appropriately, and notify us at team@outpost-os.com within 72 hours of any suspected unauthorized access.
2. Services, fees, and payments
2.1 The Services. We grant you a limited, non-exclusive, non-transferable right to use the Services for your business during the term. We may improve, change, or retire features, but will not materially reduce core booking functionality without 30 days’ notice.
2.2 Fees. You pay the fees in your Platform Agreement. Fees may include a percentage of each guest payment, a monthly flat fee, and a monthly minimum. We may change your fees with at least 60 days’ notice in the app or by email.
2.3 Collection. We collect the percentage fee through our payment processor at the time of each guest charge. If a monthly flat fee or minimum is not covered by those fees, we may charge the difference to the payment method on file. Amounts we invoice are due within 15 days, and late amounts accrue interest at the lesser of 1.5% per month or the maximum legal rate.
2.4 Payment processing. Payments are processed by Stripe. You connect your own Stripe account and are the merchant of record for your Guests’ payments. Your use of Stripe is subject to the Stripe Services Agreement and, where it applies to your account, the Stripe Connected Account Agreement. You authorize us to access your Stripe account data and act on your behalf as needed to provide the Services, and to share your information with Stripe. Stripe, not Outpost OS, holds and moves funds. Payout timing is set by Stripe and may be delayed for risk review, disputes, or verification.
2.5 Refunds, cancellations, and chargebacks. You set your own cancellation and refund policies and must display them to Guests. You are responsible for refunds, chargebacks, disputes, and related fees. Platform fees are non-refundable, including when you refund a Guest or lose a dispute, unless we choose otherwise. Stripe’s own fees are governed by Stripe’s terms. If a balance is owed to us, we may offset it against future fees or charge it to the payment method on file.
2.6 Gift cards. You are the issuer of gift cards sold through the Services and are responsible for honoring them and for complying with gift card, escheat, and unclaimed-property laws.
2.7 Taxes. You are responsible for collecting and remitting all taxes on your Activities and for taxes on our fees, other than taxes on our income.
2.8 Fees you charge Guests. If you charge Guests a card processing fee, surcharge, or other fee, you are responsible for making sure it complies with card network rules and the laws where you operate.
3. Operator responsibilities
3.1 Your Activities. Outpost OS is a software provider only. We do not operate, guide, insure, or supervise any Activity. The contract for each Activity is between you and the Guest, and you are solely responsible for delivering it, including safety, equipment, staffing, weather and conditions calls, and cancellations.
3.2 Waivers. The Services let you present and store waivers, but you are responsible for their content, legal enforceability, and compliance with the laws where you operate, including rules for minors and parental signatures. We do not review waivers or provide legal advice.
3.3 Guides and certifications. Certification tracking and double-booking warnings are tools to help you. They do not replace your own obligation to verify that staff are qualified, certified, and legally permitted to lead each Activity.
3.4 Accurate listings. Your trip descriptions, prices, fees, difficulty levels, and policies must be accurate and not misleading. You must honor bookings made at the prices displayed.
3.5 Compliance. You must comply with all laws that apply to your business, including permits and land-use or concession rules, consumer protection, accessibility, privacy and data protection, and email and text message laws (such as CAN-SPAM and the TCPA).
3.6 Insurance. You will maintain commercial general liability insurance appropriate to your Activities, and any other coverage required by law or your permits.
3.7 Tracking on your booking pages. If you add analytics, advertising, or tag manager tools to your booking pages, you are responsible for them, including any required cookie notices and Guest consent.
4. Acceptable use, data, and intellectual property
4.1 Acceptable use. You will not: (a) copy, resell, sublicense, or reverse engineer the Services; (b) scrape or use bots to access them; (c) upload malware or interfere with their operation; (d) use them for illegal, fraudulent, or deceptive activity; (e) send spam or unconsented messages to Guests; (f) store full payment card numbers or sensitive government IDs outside designated payment fields; (g) send promotional or marketing text messages to Guests through the Services, since staff messages must relate to a Guest’s booking or trip; or (h) upload completed waivers or other Guest documents to waiver import tools, which are meant for blank templates.
4.2 Your data. You own Operator Data, including your Guest list. You grant us a limited license to host, process, and display Operator Data only to provide, secure, and support the Services, and as described in our Privacy Policy. We act as your processor or service provider for Guest personal information.
4.3 Your responsibilities for data. You are responsible for having a lawful basis and any required notices or consents for the data you collect, including a privacy policy for your Guests and consent for any text messages you send.
4.4 Aggregated data. We may use de-identified, aggregated data that does not identify you or any Guest to operate, analyze, and improve the Services and publish industry benchmarks.
4.5 Data export. While your account is active you can export financial reports and other data the Services make available. On request, we will provide reasonable help exporting your bookings and customer data for 30 days after termination.
4.6 Our IP. Outpost OS owns the Services, software, designs, and trademarks. Nothing in these Terms transfers ownership to you. If you send feedback or suggestions, we may use them without obligation.
4.7 Your content and branding. You keep ownership of your logos, photos, and trip content, and grant us a license to display them in your booking pages and Guest messages. With your permission, we may list you as a customer in our marketing; you can withdraw that permission at any time.
4.8 Third-party services. Payment processing, text messaging, and other third-party services are governed by their own terms. We are not responsible for third-party services.
4.9 Text messages from Outpost OS. Outpost OS (Rewild Tech LLC) sends text messages to Authorized Users who turn on text sign-in: one-time sign-in codes and security alerts about their account. You agree to these messages by ticking the consent box when you add your mobile number. Message frequency varies with how often you sign in and change your account. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out at any time. After opting out you can still receive sign-in codes by email or an authenticator app. For support, email team@outpost-os.com. Mobile carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your mobile number.
5. Warranties, liability, and indemnification
5.1 Disclaimer. Except as expressly stated in these Terms, the Services are provided “as is” and “as available.” We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the Services will be uninterrupted or error-free, or that availability or certification data will be accurate. You are responsible for keeping your own backups of critical records, including signed waivers.
5.2 Limitation of liability. To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data; and (b) each party’s total liability under these Terms is limited to the platform fees you paid Outpost OS in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, either party’s indemnification obligations, or liability for gross negligence, willful misconduct, or fraud.
5.3 Your indemnity. You will defend and indemnify Outpost OS and its officers, employees, and agents against third-party claims arising from: (a) your Activities, including any injury, death, or property damage to Guests or others; (b) your waivers, listings, or policies; (c) Operator Data or your messages to Guests; (d) refunds, chargebacks, fees you charge Guests, or tax obligations; or (e) your breach of these Terms or applicable law.
5.4 Our indemnity. We will defend and indemnify you against third-party claims that the Services, as provided by us, infringe a U.S. patent, copyright, or trademark. This does not cover claims caused by your content, your modifications, or combinations with non-Outpost OS products.
5.5 Process. The indemnified party must promptly notify the other, give it control of the defense, and reasonably cooperate.
6. Term, termination, and disputes
6.1 Term. These Terms start when you accept them and continue month to month until terminated, unless your Platform Agreement says otherwise.
6.2 Termination by you. You may close your account at any time with 15 days’ written notice. Fees on payments processed before closing, and any other amounts owed under your Platform Agreement, remain due.
6.3 Termination or suspension by us. We may terminate with 30 days’ notice for any reason. We may suspend or terminate immediately if you materially breach these Terms, fail to pay amounts due, create a security or legal risk, or engage in fraud. Where practical, we will give notice and a chance to fix the issue.
6.4 Effect of termination. Your access ends, outstanding fees become due, and you may request help exporting your data as described in Section 4.5. After that we may delete Operator Data, except where we must keep it by law. Upcoming bookings remain your responsibility to fulfill or refund. Sections on fees, data, IP, disclaimers, liability, indemnity, and disputes survive.
6.5 Governing law. These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws rules.
6.6 Disputes. The parties will first try to resolve any dispute informally for 30 days after written notice. If unresolved, disputes go exclusively to the state or federal courts located in Buncombe County, North Carolina. Each party waives any right to a jury trial and to bring claims as a class or representative action, to the extent permitted by law.
6.7 Changes to these Terms. We may update these Terms. We will give at least 30 days’ notice of material changes by email or in the app. Continued use after the effective date means you accept the changes.
6.8 General. These Terms, your Platform Agreement, and the Privacy Policy are the entire agreement. If your Platform Agreement conflicts with these Terms on fees or commercial terms, the Platform Agreement controls. Neither party may assign these Terms without consent, except to a successor in a merger or sale of substantially all assets. Neither party is liable for delays caused by events beyond its reasonable control, such as natural disasters, outages, or government action. If any provision is unenforceable, the rest stays in effect. Failure to enforce a provision is not a waiver. The parties are independent contractors. Notices to us go to team@outpost-os.com.
6.9 Contact. Rewild Tech LLC, 133 Church Street, Asheville, NC 28801, team@outpost-os.com.